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OTO
2D Explainer Video
While voice technology is booming today, plain speech-to-text without the communication behind it is an incomplete solution. OTO helps contact centers capture meaningful behavioral and emotional insights from their voice data, which improves customer relations and saves time and money.
The Challenge:
Voice technology that goes beyond text capture and can interpret the meaning behind the communication is invaluable. This kind of leading-edge technology can be difficult to understand at first, which is why OTO approached us. They wanted something professional yet friendly.
The Solution:
Based on the needs of the target audience, mostly contact centers, we designed the video to be professional, educational, and fun. The messaging starts with an example of the same dialogue that can be interpreted differently. It then outlines how the OTO platform can help companies improve customer retention, sales conversions, and overall client satisfaction.
